Zenhaven Mattress Complaints

Below we summarized the main complaints about the Zenhaven mattress for you
Complaint
Volume of Complaints
Customer Experience Summary
Hard to find the perfect feel
Volume of Complaints:
High

Although there is dual firmness, customers cannot always get the perfect feel. The bed is often too soft or too firm. Some customers would prefer to sink into the mattress more. Others would like an extra firm feel

Too firm
Volume of Complaints:
Medium

Some customers find the latex material too firm. Especially lightweight and petite sleepers. Side sleepers sometimes need better pressure relief. People with joint pain prefer a softer feel

Charge for mattress returns
Volume of Complaints:
Medium

People unhappy with the mattress complain about the $99 returns fee. Customers prefer the free returns policies of competitors. People cannot test the bed 100% risk-free. This is one reason why shoppers avoid purchasing

Expensive price tag
Volume of Complaints:
Low

A few people think the mattress is overpriced. Shoppers on a budget say they can get better value elsewhere. But most customers think Zenhaven is a great value. Especially shoppers who have money to spend on mid to high-end brands

Weak edge support
Volume of Complaints:
Low

Some couples complain about weak edge support. People can feel unsupported when lying near the edge. Heavy couples prefer hybrid beds. These give the necessary support for couples who like to spread out

Not 100% organic materials
Volume of Complaints:
Low

A few customers comment on the latex material. It is not 100% organic like some competitor brands. This is a problem for some shoppers. But for other people, this is not a deal-breaker