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Saatva Mattress Review

The good, the bad and everything in between
Andy David
Reviewed by Andy DavidUpdated September 2019

Our Review Process & Trust Policy

Our team researched and analyzed over 1,998 verified Saatva mattress customer reviews. We tested and sleep trialed this mattress to help with research. We’re committed to honesty and trust – showing you the truth about mattresses (yes, even the bad things). This research is made possible by our readers. When readers use our links to make a purchase, we receive referral fees that fund our research.

Quick Overview - How Good is a Saatva Mattress?

Saatva is a competitively priced hybrid mattress. It has 3 firmness options and provides good support for different body weights.

But feedback from customers is mixed. Some people think the mattress options are too firm. Side sleepers usually need more pressure relief (read the full details below).

  • Good – Good customer service, 3 firmness options, and 2 height options.
  • Bad – Questionable durability and not good for side sleepers. $99 returns fee.
  • Buy or not – Buy for solid back support and affordable luxury. People who like a soft firmness or memory foam feel should avoid.

Pros

  • 3 firmness options to please most people
  • 2 height options (14.5-inch and 11.5-inch)
  • Excellent customer service
  • Great bounce and overall support
  • 15-year non-prorated warranty

Cons

  • Mattress can lose firmness over time
  • $99 fee for returns during the trial period
  • Side sleepers need more pressure relief
  • No soft option for lightweight side sleepers
  • Poor motion isolation for couples

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Full Saatva customer ratings

Category

Rating

Customer Experience Summary

Comfort

 Good

Most people like the comfort and support. But some users say all options are too firm

Quality

 Good

Many customers think the materials are durable. But a few people say the mattress softens after a while

Value

 Good

Customers think the mattress is competitively priced with quality materials. But others say better value can be found elsewhere

Cooling

 Good

There are few complaints about overheating. Most customers say the mattress sleeps cool

Side Sleepers

 Not good

Side sleepers often need better pressure relief. None of the options are popular with side sleepers

Back Pain

 Good

Back and stomach sleepers find the best back pain relief. But a few people said the mattress caused them backache

Smell/Off-gassing

 Excellent

Few people report a smell. The mattress is not compressed during shipping. But there may be a slight smell at first

Edge support

 Good

Edge support is said to be above average. But the plush-soft option has less edge support

Couples

 Good

Most couples like the mattress. But there are some reports that the bed loses support over time

Company reputation

 Good

Customer service is excellent. Issues get resolved quickly. But the $99 return fee is not popular

Everything you need to know about Saatva mattress

Luxury Comfort & Support For All Body Weights

Saatva has 2 height options

Saatva provides great support for different body weights. The multi-layer design is available in 3 firmness options.

Customers can choose from 2 height options: 11.5-inch and 14.5-inch.

Heavy weight sleepers
Heavy weight sleepers
Heavy weight sleepers
 Excellent

The firm option is supports heavyweight sleepers. But side sleepers get more pressure relief on the luxury-firm.

Average weight sleepers
Average weight sleepers
Average weight sleepers
 Good

Most average weight sleepers enjoy the luxury-firm option. This provides good back support and pressure relief.

Light weight sleepers
Light weight sleepers
Light weight sleepers
 Not good

Many lightweight sleepers choose the plush-soft option. But the luxury-firm works well for back and stomach sleeping.

Saatva Has 3 Firmness Options To Choose From

The mattress is available in 3 firmness options

Customers can choose from 3 firmness options. Plush-soft, luxury-firm, and firm.

Plush-soft is 5 out of 10 on the firmness scale. Luxury-firm is 7 out of 10, and firm is 8 out of 10.

Firmness scale

12345678910Too SoftMediumToo Firm
Plush-soft option
Luxury-firm option
Firm option

Some customers say the mattress becomes less firm over time. But most people agree the mattress feels firmer than expected.

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A Multi-Layer Hybrid Design For Fantastic Support

5 layers provide luxurious feel

Saatva has a hybrid design made from foam, pocket coils, and innersprings. This provides affordable luxury and plenty of support.

1. Cover
An organic cotton cover is breathable and antimicrobial. This helps to reduce sweat and keeps the mattress cool.

2. Euro Pillow Top
Gives a plush feel to the mattress. The pillow top is made from organic cotton and memory foam.

3. Memory Foam
A memory foam layer for pressure relief. The layer transitions sleepers into the pocket coils.

4. Pocket Coils
Individually-wrapped pocket coils provide great support and bounce. They also help to isolate motion.

5. Innersprings
The innerspring system gives great support, bounce, and response. The springs work well to keep the body afloat.

Best For Back & Stomach Sleeping - Side Sleepers Be Cautious

Saatva’s hybrid design caters for most sleeping positions. We tested the mattress and found it best for back and stomach sleeping.

The mattress is suited best for back and stomach sleepers
Side sleepers
Side sleepers
Side sleepers
 Not good

Most complaints about Saatva come from side sleepers. Even the plush-soft option can be uncomfortable for side sleeping.

Back sleepers
Back sleepers
Back sleepers
 Good

Most back sleepers often enjoy the luxury-firm and firm options. But some customers struggle to find the perfect level of comfort.

Stomach Sleepers
Stomach Sleepers
Stomach Sleepers
 Excellent

The mattress works well for stomach sleepers. There is plenty of support for the hips. This reduces lower back pain.

Good Comfort For Couples - But Support Reduces Over Time

Motion isolation is not good, but it works well for couples

The mattress can work well for couples. But some couples struggle to find a good compromise on firmness.

The level of support reduces over time. Motion isolation is not good. But it is better than most innerspring beds.

Category

Rating

Customer Experience Summary

Motion Isolation

 Not good

Customers think motion isolation is poor. But it is better than standard innerspring beds

Heavy Couples

 Good

Some heavy couples like the mattress. But others say they need better durability

Sex Activity

 Excellent

Couples find lots of bounce and support on Saatva. It is a good choice for sexually active people

Bounce

 Good

Most customers report great bounce. Innersprings and pocket coils give a good response

Bounce & Response Makes Saatva Great For Sex

There is good bounce and response on Saatva. Moving around on the mattress is easy.

This makes it great for sex. Most couples find the mattress supportive for fun between the sheets.

Where Is The Saatva Mattress Made?

Saatva is made in the USA from quality, locally sourced materials.

The company operates 19 purpose-built factories. This allows Saatva to manufacture and ship mattresses at an affordable price.

Trial Period And Full Warranty Details

Sleep trial

120-Night

Refund

Full ($99 transportation fee)

Warranty

15-Year

Saatva comes with a 15-year non-prorated warranty. But customers can also take advantage of a “Fairness Replacement Option”.

This gives customers the chance to buy a brand new mattress at a prorated rate. If customers choose this option, they can keep their original mattress.

Risk-Free Trial Details

  • 120-night trial period
  • Full refund available ($99 return transportation fee)
  • Returned mattresses are not restocked

Warranty Details

  • 15-year non-prorated warranty
  • First 2 years, Saatva will replace a defective mattress free of charge
  • After 2 years, Saatva will repair the mattress ($99 transportation fee)

Saatva Mattress Positive Customer Reviews

Saatva provides an affordable luxury feel

There are many positive reviews of Saatva. People enjoy great support and an affordable, luxury feel.

  • Stomach Sleeping – The firm option is popular with stomach sleepers. Customers enjoy the supportive and responsive feel.
  • Sleeping Cool – Customers say the mattress stops them sleeping hot. People who struggle with overheating find Saatva sleeps cool.
  • Customer Service – Most customers think the customer service is excellent. Even customers who are unhappy with the comfort of the mattress.
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Saatva Mattress Customer Complaints

Complaints about Saatva tend to focus on similar issues. Most negative reviews are about firmness.

  • Comfort – Some customers find the mattress uncomfortable. A few people think the mattress has an uneven feel. Others say the bed is too firm.
  • Durability – Customers complain the mattress loses firmness over time. Couples are more likely to report a reduction in firmness.
  • Transportation Charge – There is a charge to return the mattress ($99). Some customers do not like having to pay this fee.

Good Edge Support - Like Most Innerspring Mattresses

The mattress has good edge support

Customer reviews and our testing found the edge support good. This is typical of most spring mattresses.

Lying or sitting on the edge creates little dip. The plush-soft option has less edge support than the firm option.

Saatva Mattress Pricing And Dimensions

The mattress is available in different size and height options. This gives buyers plenty of choices.

The price is competitive and cheaper than in-store brands. A queen size costs just over $1000.

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Size

Dimensions

Height

Price

Twin

39W″x75L″

11.5″ and 14.5″

Twin Extra Long (XL)

39W″x80L″

11.5″ and 14.5″

Full

54W″x75L″

11.5″ and 14.5″

Queen

60W″x80L″

11.5″ and 14.5″

King

76W″x80L″

11.5″ and 14.5″

California King

72W″x84L″

11.5″ and 14.5″

Shipping & Payment

Shipping Method

Direct from manufacturer

Where does Saatva mattress ship?

U.S. and Canada (Alaska for extra fee)

White Glove Delivery

Free white glove delivery

  • Ships directly from manufacturer
  • Free white glove delivery as standard
  • Old mattress removed free of charge
  • Courtesy call to arrange a 4-hour delivery window

Buy Saatva Online - Quickly & Easily

Shoppers can buy Saatva within minutes online. The website is easy to use and has a secure online store.

All major credit cards are accepted. A finance plan is available through Klarna.

Works With Most Standard & Adjustable Bed Bases

Saatva sells its own recommended bed bases. But the mattress can be used on any supportive base.

Metal frames, solid platforms, and box springs work best. But adjustable bases also work well.

Ensure the base supports the weight of the mattress. This prevents sagging and makes sure the warranty stays valid.

Free White Glove Delivery - Easy & Quick Setup

Free of charge delivery and set ip

Saatva will deliver and set up the mattress free of charge. They can also remove the old bed if needed.

The mattress does not ship compressed in a box. So there is zero off-gassing smell.

Should You Buy A Saatva Mattress?

Shoppers wanting a responsive, bouncy, and firm mattress should consider Saatva. It is competitively priced and made from quality materials.

But the mattress does not suit side sleepers. It is also firmer than expected. There is a $99 transportation cost for returns.

Consider Before Buying:

  • Hybrid Design – The mattress is made from memory foam, pocket coils, and innersprings. This is a bouncy, responsive mattress (not a memory foam feel).
  • Firmness Options – There are 3 firmness options. And the softest option is a straight medium. Many people find the firmer options too firm.
  • Bad For Side Sleepers – Most side sleepers find the mattress too firm. Saatva is not recommended for side sleepers. It works best for back and stomach sleeping.

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Frequently Asked Questions

Some customers say Saatva helped with back pain. But others complain the mattress made their back pain worse.

Saatva is not ideal for side sleeping. Most complaints about comfort come from side sleepers.

There are 3 firmness options. The softest rates at 5 out of 10 on the firmness scale. A luxury-firm and firm option is also available.

There are two height options. 11.5-inch and 14.5-inch.

There are few reports about the mattress overheating. Most people think the mattress sleeps cool.

Customers can use the mattress straight away. The company provides free white glove delivery as standard.

Saatva is a hybrid mattress. It is made from memory foam, pocket coils, and innersprings.

The mattress should last at least 6 years. But there are some complaints of softening within 2 to 3 years.

There is no off-gassing because the mattress does not ship compressed. Although there may be a slight odor at first. This will soon go away.

Returns are easy. Saatva will organize mattress collection. A $99 transportation charge applies to returns within the trial period.

Saatva sells their own recommended bases. But the mattress will work on any solid base. Most adjustable bases should also work fine.

Saatva Mattress Discounts and Deals

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Saatva mattress review summary

Overall rating

4.2 out of 5
4.2 out of 5
Andy David
Rated & Review by Andy David
Comfort
 Good
Quality
 Good
Value
 Good
Side Sleepers
 Not good
Back Pain
 Good
Cooling
 Good
Smell/Off-gassing
 Excellent
Company Reputation
 Good

Good

Good customer service, 3 firmness options, and 2 height options

Bad

Questionable durability and not good for side sleepers. $99 returns fee

Buy or not

Buy for solid back support and affordable luxury. People who like a soft firmness or memory foam feel should avoid

Where To Buy The Saatva Mattress?

The best place to buy the Saatva mattress is on the official website. Sleep Cupid has been able to secure special discounts for our readers. Click the button below to get $75 off your Saatva mattress (discount automatically applied at checkout).

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About the author

Andy David
Andy David Mattress expert

Andy is the chief editor at Sleep Cupid. Andy researches and reviews leading mattress brands to help our readers get the right mattress and enjoy better rest.

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