Saatva Mattress Complaints

Below we summarized the main complaints about the Saatva mattress for you
Complaint
Volume of Complaints
Customer Experience Summary
Loses support over time
Volume of Complaints:
Medium

Customers find the bed loses firmness over time. Some people would prefer better durability. The loss of firmness can lead to a lack of back support. Some customers report back pain

Too firm
Volume of Complaints:
Medium

Some people think the bed is too firm. Especially petite and lightweight sleepers. Side sleepers need better protection for the joints. Some sleepers complain about joint and back pain

Charge for mattress returns
Volume of Complaints:
Medium

Customers complain about the return fee. It costs $99 to return the mattress during the trial period. Many competitors accept free returns. The charge is a reason why some people choose other mattress brands

Delivery delays
Volume of Complaints:
Low

Delivery delays are rarely reported. But a few people say their mattress did not arrive on time. Saatva occasionally ships mattresses late during busy periods. But sometimes the delay is the fault of the delivery company

Minor odor at first
Volume of Complaints:
Low

People report a smell at first. This can take a few days to fully disappear. But since the mattress arrives whole, there is no off-gassing. Few people have any issues with the mild odor

Heavy mattress
Volume of Complaints:
Low

A few people comment on the mattress weight. It is heavy to lift or move without help. Free white glove delivery works well for most people. But moving the bed around the home is difficult