Purple Mattress Complaints

Below we summarized the main complaints about the Purple mattress for you
Complaint
Volume of Complaints
Customer Experience Summary
Takes time to get used to
Volume of Complaints:
High

Most customers say Purple takes time to get used to. It can take a week or so to feel the comfort. The grid-like polymer has a unique feel. Not all sleepers can adapt to this type of support

Delivery delays
Volume of Complaints:
Medium

Delivery delays are common. Customers often wait an extra few days for delivery. A few people report long delivery delays. But lengthy delays are rare and sometimes the fault of the courier

Too firm
Volume of Complaints:
Medium

People say the mattress is too firm. Lightweight sleepers may prefer a softer mattress. Side sleepers sometimes need better pressure relief. Some people complain about back and joint pain

Sags & leads to back pain
Volume of Complaints:
Low

The mattress can sag and leave impressions. Couples may experience sagging in the middle of the bed. Heavy people encounter more sagging than lightweight sleepers. This can lead to back pain complaints

Loses durability and support
Volume of Complaints:
Low

Customers report a loss of support over time. A few people think there is a lack of durability. The material sometimes loses firmness after regular use. This is more likely to happen to heavy people and couples

Heavy mattress
Volume of Complaints:
Low

People complain about the mattress being heavy. Moving it once the bed has expanded is difficult. This is problematic for customers who want to move into a new room. Mattress collections are made more difficult by the heavy weight