Nectar Mattress Complaints

Below we summarized the main complaints about the Nectar mattress for you
Complaint
Volume of Complaints
Customer Experience Summary
Poor customer service
Volume of Complaints:
High

Many customers say the customer service needs improvement. People report issues with delivery delays and mattress returns. Customers would like Nectar to take more responsibility when problems arise. Rather than give excuses or blame the delivery company

Too firm
Volume of Complaints:
Medium

Some customers think the mattress is too firm. Often these are lightweight or petite individuals. People sometimes develop back pain as a result of the firmness. A few side sleepers need more pressure relief

Too soft
Volume of Complaints:
Medium

The medium-firm feel is too soft for some customers. Heavy people sometimes need better support. Heavy customers can sink too far into the mattress. Couples complain about weak edge support (common with memory foam material)

Strong off-gassing odor
Volume of Complaints:
Medium

Most people mention an off-gassing odor on unboxing. Customers describe the odor as a “chemical” smell. This can take a few days to go away. Some people waited weeks for the smell to disappear

Poor quality control
Volume of Complaints:
Low

A few people receive defective mattresses. Some mattresses do not expand properly. Customers think the quality is lower than previous models. People say the material feels softer and sinks in more

Delivery delays
Volume of Complaints:
Low

Customers report delivery delays. But lengthy delivery delays are rare. Delays can happen during busy sale periods. Sometimes delays are the fault of the FedEx courier