Leesa Mattress Complaints

Below we summarized the main complaints about the Leesa mattress for you
Complaint
Volume of Complaints
Customer Experience Summary
Too firm
Volume of Complaints:
High

The mattress is too firm for some lightweight and petite sleepers. And also some side sleepers who need good cushioning. People would like better pressure relief. Especially around the hips and shoulders

Too soft
Volume of Complaints:
Medium

Some people find the mattress too soft. Especially heavy weight sleepers. People complain about sinking too far into the bed. Back pain can develop due to a lack of support

Problems with returns
Volume of Complaints:
Medium

Customers sometimes have problems with returns. Collections are not always simple. A charity must be available to collect the mattress. Occasionally appointment times can be missed

Off-gassing smell
Volume of Complaints:
Medium

Most customers report an off-gassing odor at first. This can take a few days to disappear. Some people say the odor is strong and smells like chemicals. A few people waited weeks for the odor to fully disappear

Poor durability
Volume of Complaints:
Low

A few customers say the material breaks down over time. The mattress can go lumpy and saggy in places. The firmness also lessens after regular use. This can lead to a lack of support and back pain

Delivery delays
Volume of Complaints:
Low

There are some issues with delivery delays. Although long delays are rare. Sometimes this is the fault of the courier. During busy times Leesa may ship the mattress later than usual