HOMEaaMattress ComplaintsaaDreamCloud

DreamCloud Mattress Complaints

Below we summarized the main complaints about the DreamCloud mattress for you
Complaint
Volume of Complaints
Customer Experience Summary
Poor customer service
Volume of Complaints:
Medium

Some people report poor customer service. Especially when dealing with delivery delays. The company sometimes gives excuses. In many cases they blame FedEx rather than accepting responsibility

Too firm
Volume of Complaints:
Medium

Customers think the bed is too firm. Especially lightweight and petite individuals. Lightweight side sleepers need better pressure relief. The mattress can cause hip and shoulder pain

Heavy mattress
Volume of Complaints:
Medium

Many people say the mattress is heavy. This makes it difficult to move around the home. Customers often need help lifting the box upstairs. The courier may give assistance (but this is not guaranteed)

Delivery delays
Volume of Complaints:
Medium

There are some reports of delivery delays. These can occur during busy periods (e.g. Labor Day sales). Long delivery delays are rare. Sometimes the fault is due to issues with FedEx

Poor quality
Volume of Complaints:
Low

Customers say the 2019 model is less luxurious. The hand-tufted cashmere cover has been replaced by a cheaper alternative. A few people report sagging and a lack of support. Occasionally the bed will not fully inflate

Too soft
Volume of Complaints:
Low

A few customers think the mattress is too soft. But these sleepers prefer firm mattresses. The Euro top has a plush feel that some people dislike. Customers who need a firm feel should consider other mattress brands