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Douglas Mattress Review

Andy David
Review by Andy David
Mattress expert Updated Nov 2019

Our Review Process & Trust Policy

Our team researched and analyzed over 2,603 verified Douglas mattress customer reviews. We tested and sleep trialed this mattress to help with research. We’re committed to honesty and trust – showing you the truth about mattresses (yes, even the bad things). This research is made possible by our readers. When readers use our links to make a purchase, we receive referral fees that fund our research.

Quick Overview

Douglas by GoodMorning.com is a high-quality memory foam mattress made in Canada. It has medium firmness, great motion isolation, and a soft yet supportive feel.

But some customers find the mattress too soft. Others say it is too firm. There is a 30-night minimum trial period (read the full details below).

  • Good – A durable, quality mattress with a classic memory foam feel and great motion isolation.
  • Bad – Disagreements over mattress firmness. Some off-gassing after unboxing.
  • Buy or not – Buy Douglas for pressure relief and a soft yet supportive feel. Shoppers needing bounce or a firm mattress should choose another brand.

Pros

  • Great value Canadian mattress
  • A durable memory foam bed
  • Good pressure relief for side sleepers
  • Cover unzips and is easily washable
  • Excellent motion isolation for couples

Cons

  • Medium firmness too soft for some
  • Some reports of back pain
  • Off-gassing smell (goes after a few days)
  • Weak edge support for couples
  • Wrong size for some bed frames

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Full Douglas customer ratings

Category

Rating

Customer Experience Summary

Comfort

 Good

Most customers say they sleep soundly on the mattress. But the bed can feel softer than expected

Quality

 Excellent

People think the quality is excellent. Douglas looks and feels luxurious

Value

 Excellent

Customers think the mattress is a great value buy. Shoppers enjoy the high-quality materials and affordable price

Cooling

 Good

Most customers say the mattress sleeps cool. There are few complaints about the mattress sleeping hot

Side Sleepers

 Excellent

Side sleepers report great pressure relief. The medium firmness and soft feel works well

Back Pain

 Good

Some back sleepers say they sink into the mattress and feel ‘stuck’. This softness can cause back pain. But many people say the bed is good for back pain

Smell/Off-gassing

 Not good

Customers often report a chemical smell after unboxing. Some people say it takes days for the smell to go away

Edge support

 Not good

Shoppers disagree about edge support. Some say it is good. Others find it below average

Couples

 Good

The mattress suits different sleeping styles. It has good motion isolation. But it can be too soft for sex

Company reputation

 Good

Some customers disagree on the company’s quality of service. But overall the reputation is good

Everything you need to know about Douglas mattress

A Soft Yet Supportive Feel To Suit Average & Lightweight Sleepers

Douglas is good for average and lightweight sleepers

Customer reviews and our testing showed Douglas has a soft yet supportive feel. It provides good support for average and lightweight sleepers.

The mattress may be too plush for heavy weight sleepers. The firmness is on the softer side of medium.

Heavy weight sleepers
Heavy weight sleepers
Heavy weight sleepers
 Not good

Heavy people can find this mattress unsupportive. Some customers feel like they get ‘trapped’ in the memory foam.

Average weight sleepers
Average weight sleepers
Average weight sleepers
 Excellent

This mattress is best suited to average weight sleepers. It has a good balance between soft and firm.

Light weight sleepers
Light weight sleepers
Light weight sleepers
 Excellent

Lightweight sleepers find the mattress comfortable in most positions. A few side sleepers may need a softer mattress.

A Medium Firmness For All-Around Comfort & Support

The mattress has a medium firmness feel

Douglas has a medium firmness. About 6 out of 10 on the firmness scale.

Firmness scale

1Too soft10Too firm

Customers say the mattress is comfortable but softer than expected.

The mattress is best for average weight people. They like the soft yet supportive feel.

TOP RATED MATTRESS
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100% Made In Canada From High-Quality Materials

3 high quality layers inside the Douglas

Douglas is a memory foam mattress with 3 layers. The mattress has a cover that unzips for easy washing.

1. Cooling Gel Foam
A gel-infused memory foam layer provides pressure relief and body contouring. The layer sleeps cooler than traditional memory foam.

2. Transition Layer
A responsive transition layer gives deep compression support. This lowers the body into the base layer below.

3. Base Layer
The base layer gives strength and stability to the mattress. It also stops sleepers from sinking too far into the bed.

Cover – Made from washable Eucalyptus fabric. It draws moisture away from the body to keep sleepers cool and dry.

Best For Back & Side Sleepers Of Average Body Weight

Comfortable for back and side sleepers

Back and side sleepers find Douglas most comfortable. Some lightweight stomach sleepers also find the mattress suitable.

Side sleepers
Side sleepers
Side sleepers
 Excellent

Side sleepers enjoy sleeping on this mattress. It gives great pressure relief for the hips and shoulders.

Back sleepers
Back sleepers
Back sleepers
 Excellent

Back sleepers of every weight find this mattress comfortable. But heavier sleepers may feel stuck in the memory foam.

Stomach Sleepers
Stomach Sleepers
Stomach Sleepers
 Not good

Not the best choice for most stomach sleepers. Although lightweight stomach sleepers can find comfort.

Good Motion Isolation For Couples Who Wake Easily

Douglas has excellent motion isolation

We tested the motion isolation and found it excellent. The memory foam works well to stop motion transfer.

Couples who toss and turn should find almost zero disturbance. Some heavy couples say there is a small amount of motion transfer.

Category

Rating

Customer Experience Summary

Motion Isolation

 Excellent

Customers report great motion isolation. Tossing and turning creates almost zero motion transfer

Heavy Couples

 Not good

Heavy couples say they need better support. Especially around the edge of the mattress

Sex Activity

 Good

Couples think the mattress is comfortable but lacks bounce. Some people prefer a firmer mattress for sex

Bounce

 Not good

People say there is little bounce. The memory foam material has less bounce than an innerspring bed

Couples Get Little Bounce Due To Memory Foam Material

Many couples find Douglas comfortable and supportive. But it can be too soft for sexual activity.

The lack of bounce is a common complaint for sexually active couples. The memory foam material can sometimes sleep hot.

Where Is The Douglas Mattress Made?

Douglas is made in Ontario and Quebec in Canada. The company is part of the established GoodMorning.com brand.

The materials are high-quality and built to last. Most customers think the mattress is durable and well-made.

Trial Period And Full Warranty Details

Sleep trial

120-Night

Refund

Full

Warranty

15-Year

Douglas comes with a 15-year warranty. If there is a material or manufacturing defect, the company will repair or replace the mattress.

The high-quality memory foam means Douglas may lose comfort after 7 to 8 years. It is better than most other memory foam mattresses.

Risk-Free Trial Details

  • 120-night risk-free trial
  • 30-night minimum trial period before returns
  • Free returns and a full refund provided

Warranty Details

  • 15-year manufacturer warranty
  • First 10 years, company will replace or repair mattress at no charge
  • After 10 years, company will replace or repair mattress at a prorated charge

Douglas Mattress Positive Customer Reviews

The mattress offers soft yet supportive feel

Most customers enjoy sleeping on the Douglas mattress. People enjoy the soft yet supportive feel and great motion isolation.

  • Quality Materials – Customers say the mattress feels great quality and supportive. There are few complaints about sagging or a lack of support.
  • Good Motion Isolation – Couples who toss and turn think the mattress has good motion isolation. This helps couples improve their sleep quality.
  • Great Value – Most customers say the mattress is a great value. For the quality of materials, the mattress is worth the buy.
TOP RATED MATTRESS
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Douglas Mattress Customer Complaints

The Douglas mattress receives few complaints. The most common concerns are about back pain and off-gassing.

  • Back Pain – Some customers say the mattress causes backache. This can happen when customers find the mattress too soft.
  • Slight Smell – Many customers complain about an odor after unboxing. This can take a few days to go away.
  • Wrong Dimensions – The mattress is sometimes too narrow for standard bed frame sizes. Some customers say they had to return their mattress because it did not fit.

Weak Edge Support - Like Most Memory Foam Mattresses

Douglas has a weak edge support

Douglas has weak edge support compared to spring beds. But the support is average for memory foam material.

Side sleepers find it comfortable. But heavy couples find the edge support weak. This is a common complaint about all-foam mattresses.

Douglas Mattress Pricing And Dimensions

Douglas is a great value for most shoppers. It is designed, made and shipped in Canada.

The mattress is available in a variety of sizes. No split firmness options are available.

Swipe left to view more

Size

Dimensions

Height

Price

Twin

39W″x75L″

10″

Twin XL

39W″x80L″

10″

Double

54W″x75L″

10″

Queen

60W″x80L″

10″

King

76W″x80L″

10″

California King

72W″x84L″

10″

Shipping & Payment

Shipping Method

Ships by FedEx

Where does Douglas mattress ship?

Canada

White Glove Delivery

Not available

  • Ships by FedEx. Delivery is within 3 to 6 business days
  • Free shipping to all areas of Canada
  • Mattress ships compressed in a box
  • White glove delivery is not available

Buy Online Within Minutes - A Finance Option Is Available

Customers can buy Douglas within minutes using a secure online store. All major credit cards are accepted, plus PayPal.

Buyers can spread the cost using PayBright finance. Apply for this at the time of purchase.

Works With Most Bed Bases - And Adjustable Bases

Douglas works well with most bases

Most bed bases work with Douglas. But they must support the weight and structure of the mattress.

Solid foundations, metal frames, or slatted bases work best. Slats should be at least 2 inches wide and no more than 3 inches apart.

The mattress warranty is made void if a suitable base is not used. The company also sell their own foundations and pillows.

Fast Delivery & Easy Setup - But There Is A Slight Odor

Customers say they were happy with the speed of delivery. Setup is easy because the mattress arrives compressed in a box.

Unpack the box and let the mattress expand. Allow around 48 hours before use.

Most people report a slight odor after unboxing. This should go away after a few days.

Should You Buy A Douglas Mattress?

Canadian shoppers wanting an affordable memory foam mattress should consider Douglas. It provides great pressure relief and comfort.

Buyers wanting good edge support should consider other brands. The mattress is best suited to average weight sleepers.

Consider Before Buying:

  • Fast Delivery – The mattress is usually shipped quickly. But the company only provides doorstep delivery. And the mattress box can be quite heavy.
  • Off-gassing Smell – There is an odor after unboxing. This goes away after a few days. But people with allergies may prefer an organic mattress.
  • Memory Foam – Douglas is an all-foam mattress. It contours to the curves of the body. People wanting bounce and response may prefer a hybrid mattress.

Popular Douglas Mattress Alternatives

Frequently Asked Questions

Customers sometimes complain about backache. But this is often due to incorrect firmness. Most average weight sleepers find Douglas good for back pain.

Douglas is good for side sleepers. The mattress provides great pressure relief.

The mattress has medium firmness. Customers say it is softer than expected.

The mattress is 10 inches in height.

Customers can sleep on the mattress 24 to 48 hours after delivery. But the company recommend waiting 72 hours if possible.

Douglas is an all-foam mattress.

Customers can expect the mattress to last around 6 to 8 years. Douglas is of better quality than most memory foam beds.

The mattress has a chemical smell that can last for several days. But most people say the smell soon goes away.

Returns are free after 30 days and before the 120-night trial ends. Returned mattresses are often donated to charity.

Douglas works with most supportive bed bases. The company sells its own recommended bases online.

Douglas Mattress Discounts and Deals

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Douglas mattress review summary

Overall rating

4.5 out of 5
4.5 out of 5
Andy David
Rated & Review by Andy David
Comfort
 Good
Quality
 Excellent
Value
 Excellent
Side Sleepers
 Excellent
Back Pain
 Good
Cooling
 Good
Smell/Off-gassing
 Not good
Company Reputation
 Good

Good

A durable, quality mattress with a classic memory foam feel and great motion isolation

Bad

Disagreements over mattress firmness. Some off-gassing after unboxing

Buy or not

Buy Douglas for pressure relief and a soft yet supportive feel. Shoppers needing bounce or a firm mattress should choose another brand

Where To Buy The Douglas Mattress?

The best place to buy the Douglas mattress is on the official website. Sleep Cupid has been able to secure special discounts for our readers. Click the button below to get $50 off your Douglas Mattress (discount automatically applied at checkout).

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About the author

Andy David
Andy David Mattress expert

Andy is the chief editor at Sleep Cupid. Andy researches and reviews leading mattress brands to help our readers get the right mattress and enjoy better rest.

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